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CAN Community Health, Executive Vice President, Operations

The Client

Founded in 1991 and headquartered in Sarasota, FL, CAN Community Health is a private, nonprofit organization dedicated to the treatment, care and continual wellness of people living with HIV. CAN owns and operates 34 medical clinics in Florida, New Jersey, South Carolina and Virginia. CAN clinics offer the finest medical, dental, psychological care and lifestyle counseling to all patients, regardless of their ability to pay. Although services vary by location, most CAN clinics include an in-house pharmacy, offering patients the ability to get prescriptions while at their appointment.

With 200 staff in offices throughout Florida, CAN operates with  a $157 million annual operating budget and is overseen by a 12-person Board of Directors.

For more information about CAN Community Health, visit http://www.cancommunityhealth.org/

 

The Mission

The mission of CAN Community Health is to provide a continuum of medical, social and education services essential to the health and well-being of those living with HIV, hepatitis C, sexually transmitted diseases, and other diseases and to enhance public awareness.

 

The Position

CAN is a dynamic, high growth, mission-driven, nonprofit business. During the last 12 months, CAN has expanded clinic locations from 20 to 34 and hired 114 new employees. In the last three years, CAN’s operating budget has grown from $25 million to more than $150 million. Reporting to the CEO and serving on the Executive Team, the Executive Vice President, Operations (EVP) will provide the provide the leadership, operational oversight and strategic and business planning necessary to ensure CAN’s continued growth, strength and efficiency. The EVP will lead a team of 156 staff and oversee the following direct reports:

 

  • Vice President, Clinical Services
  • Vice President, People and Organizational Development
  • Vice President, Information Services
  • Vice President, Program Services

Serving as the lead Operations partner to the CEO and to the leaders of each of the organization’s functional areas, the EVP’s primary responsibilities include:

 

Business Planning and Operations

 

  • Develop and implement strategic and tactical plans to promote further growth and development and ensure positive financial results and client outcomes;
  • Identify opportunities for all operational functions to leverage cross-program strengths to take advantage of new opportunities and to address organizational challenges;
  • Participate in the development and preparation of short-term and long-range plans and budgets that advance broad organizational goals and objectives;
  • Assist the CEO, CFO and Board in creating the annual organizational budget and monitoring cash flows;
  • Manage and increase the effectiveness and efficiency of IT Support Services through improved coordination and communication;
  • Promote enhancements of all technology platforms and data management systems including Electronic Medical Records.

 

Policies, Procedures & Reporting

 

  • Direct the development and implementation of procedures that promote effective communication and adequate information flow throughout the organization;
  • Create effective processes for increasing efficiencies and eliminating redundancies;
  • Develop strategic priorities with measurable outcomes to ensure ongoing process improvement and metric driven decision making;
  • Administer Meaningful Use, PQRS, and CQM for improved annual reporting and to qualify for maximum reimbursements;
  • Develop metrics for evaluating operations and reporting results to the CEO, leadership team, and Board of Directors.

 

Compliance & Controls

 

  • Ensure all organizational activities and operations are performed in compliance with local, state, and federal regulations and laws;
  • Inform management of all contract requirements to ensure regulatory compliance;
  • Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing as relates to clinical operations;

 

Leadership

 

  • Collaborate with management to enhance systems, improve processes and develop personnel to accommodate CAN’s rapid growth objectives;
  • Develop and implement operating plans to meet organizational goals including improved member and provider relations;
  • Set operational mission statements, philosophy, policies, goals, objectives and strategy;
  • Establish people systems to ensure adequate staff development and capable management succession;
  • Provide day-to-day leadership that serves the mission and reflects the core values of CAN Community Health;
  • Develop effective relationships with key stakeholders to educate providers and consumers;
  • Motivate and lead a high-performance management team; attract, recruit and retain required members of the executive team; provide mentoring as a cornerstone to developing internal leaders.

 

Professional Requirements

 The successful candidate will have at least 15 years of executive leadership experience. This will include demonstrated success managing large-scale, rapid growth and organizational change. The EVP will be an exceptional project manager, talented team builder and effective communicator. The ideal candidate will bring the following:

 

  • Experience in healthcare that includes oversight of outpatient and/or clinic operations;
  • Understanding of the financial complexities and reporting requirements associated with government funded services;
  • Knowledge of Federally Qualified Health Centers (FQHCs), 340b programs, and Medicare and Medicaid reimbursements;
  • Proficiency in financial planning and analysis, including organizational and capital expenditure budget development;
  • Experience overseeing HR, IT, Legal, Clinical Services, and health related Programs in an organization of similar size and complexity;
  • Demonstrated success building and leading high-performing teams and managing remote staff;
  • Advanced strategic business and operational planning experience;
  • Experience integrating multiple business ventures;
  • Process expertise to develop new location rollout procedures that are adaptable to various business structures, state regulations and community/population needs;
  • Strong vendor management and negotiation skills;
  • Working knowledge of data analysis and performance/operation metrics;
  • Lean Six Sigma Certification is ideal;
  • A degree in Business Administration, Public Health, Management or related field is required.

 

Personal Characteristics

 CAN is a rapid-growth organization with ambitious plans for continued expansion. The successful candidate will be energized working in an ambiguous, fast-moving environment and accomplished driving toward clarity and solutions. S/he be flexible and able to multitask with demonstrated resourcefulness in setting priorities and guiding investments in people and systems. The new EVP will be an empathetic leader with the ability to inspire employees to live up to their potential and optimize their productivity. Additional critical characteristics include:

 

  • Knowledge of HIV prevention and harm reduction strategies, and HIV supportive services
  • Awareness of the history and issues facing LGBTQ, HIV-infected and affected, minority and at-risk youth populations, and other underserved communities
  • Excellent interpersonal and public speaking skills
  • An innovative, strategic and decisive approach to problem-solving
  • Superior critical thinking ability and focused peripheral vision
  • Integrity, credibility, and commitment to CAN’s mission

 

Compensation

 To attract the multi-talented operations leader CAN is seeking, our client is offering a competitive compensation package. The package includes a generous salary, bonus incentives and comprehensive benefits. Standard benefits include medical (CAN covers 90% of premiums for employees, 80% for spouse and 65% for families), dental, vision, life, disability and pet insurance coverage, and 208 PTO hours annually covering observed holidays, vacation, sick and personal time.

Relocation reimbursement will be provided for the exceptional candidate they are seeking.

 

Opportunity

 This is an extraordinary opportunity for an accomplished entrepreneurial leader to join a growing mission-driven nonprofit business. The successful candidate will become a part of a distinguished team, serving an organization that is creating hope and healing, combating stigma, increasing knowledge and prevention, removing obstacles to care and continuing research. With executive oversight for a growing organization, the new Executive Vice President, Operations will be integral in developing staff, enhancing communication, increasing program and service efficiencies, and improving client outcomes.

In 2018, CAN was ranked #5 on the NonProfit Times’ list of the Best Nonprofits to Work For.

In 2017, the Sarasota Herald-Tribune voted CAN #9 on their list of the Best Places to Work in Sarasota/Bradenton.

 

Location

 Year-round warm temperatures, award-winning beaches and a thriving arts and cultural scene make Sarasota, Florida a great place to live. Located on the Gulf Coast, an hour south of Tampa and 80 miles west of Orlando, Sarasota has 55,000 year-round residents and a median home price of $237,000. With below average crime and high-performing schools, it’s no wonder Sarasota was ranked #34 Best Places to Live and #3 Best Places to Retire by U.S. News & World Report.

What’s it like to live in Sarasota, FL?

https://realestate.usnews.com/places/florida/sarasota

14 reasons you may want to move to Sarasota:

http://www.movingtosarasotaguide.com/14-reasons-to-make-sarasota-your-home/

Seven Reasons Sarasota is the best place to live in Florida:

https://www.heraldtribune.com/news/20170303/7-reasons-sarasota-is-best-place-to-live-in-florida

 

Contact

 Please submit a brief cover letter and résumé as attachments via e-mail to:

 

Michelle Kristel, Managing Partner

McCormack+Kristel

1740 Broadway, 15th Floor

New York, NY 10019

Email: search@mccormackkristel.com

Office: 212.531.5003

Fax: 212.203.9599

Website www.mccormackkristel.com

 

Please note that your education, dates of employment and other

information will be verified prior to an offer.

 

CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.